Impact

• Quick and easy way to get doubts and queries answered

• Easily accessible via a website

• Reduces time and effort taken to ask and answer queries through other communication channels

How to use

Collect frequently asked questions from relevant practitioners.

Collate the questions with their answers to create a database to go onto a chatbot.

Evaluate the tool required to develop the chatbot: landbot.io, external developer, etc.

Understand the constraints of the chatbot, based on the tool being used- does it allow a type feature, does it only let you navigate queries through multiple choice answers, etc.

Feed in the database created to fit the features needed for the FAQ chatbot and to fit the purpose.

Embed it into the website.

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Examples

Universal Services in the London Borough of Barking and Dagenham is starting using the FAQ Chatbot to quickly answer queries internally for practitioners.

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Here is the case study