PROVIDE CLEAR INFORMATION ABOUT A SERVICE
FAQs Chatbot
The FAQs Chatbot answers quick queries and can be made available via a website. It compiles frequently asked questions into the chatbot database to help users with prompt responses.
When to use
Use the FAQ chatbot to answer simple, recurring, and closed-ended questions.
Impact
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Quick and easy way to get doubts and queries answered
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Easily accessible via a website
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Reduces time and effort taken to ask and answer queries through other communication channels
How to use
Collect frequently asked questions from relevant practitioners.
Collate the questions with their answers to create a database to go onto a chatbot.
Evaluate the tool required to develop the chatbot: landbot.io, external developer, etc.
Understand the constraints of the chatbot, based on the tool being used- does it allow a type feature, does it only let you navigate queries through multiple choice answers, etc.
Feed in the database created to fit the features needed for the FAQ chatbot and to fit the purpose.
Embed it into the website.
Examples
Universal Services in the London Borough of Barking and Dagenham is starting using the FAQ Chatbot to quickly answer queries internally for practitioners.
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