AcrosSilos is a service pattern library that provides a set of tested tools and guidance to enable joined-up approaches within the London Borough of Barking and Dagenham through information sharing and better communication. It is the result of 3 tried and tested interventions that allow public services, primary schools and the Council to identify and support vulnerable children and families early, quickly and more effectively. The patterns in the library have the potential to trigger change in other local governments.

 

 

How to use

The library can be used by service development teams for reimagining interactions between services, practitioners, and local authorities. The patterns are organised into categories of action:

 

• Get or give access to citizens’ data

• Orient practitioners to navigate local offers

• Provide information about a service

• Redirect a case to more appropriate services

 

Patterns can be adapted and combined as per needs, and come with instructions and templates that bring them to life.

 

To explore the library click here

 

 

Get involved

The library is designed to be an open source tool that can grow with the experience of professionals working with/for local governments across the UK. If you would like to contribute to enriching the library or if you are interested in being updated with all our developments, please get in touch with the service designers: Emilia D’Orazio and Saumya Singhal.*

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*AcrosSilos is developed by Emilia D’Orazio and Saumya Singhal during their final project for the MA Service Design course at the Royal College of Art. The project is in partnership with the London Borough of Barking and Dagenham.