Service Patterns
into Action
The patterns collected into AcrosSilos are the result of a collaborative and iterative process with the London Borough of Barking and Dagenham. We have been working with the council with the specific challenge of preventing child neglect, which comprises 46% of child protection issues. The process involved 25+ key stakeholders, consisting of frontline workers, public services, schools and service managers for conducting research and testing interventions in the borough. We worked closely with a team of data and behavioural scientists, bringing our practice of service design to complement them and produce robust insights.
The patterns are being tested and implemented through 3 discrete interventions that allow public services, primary schools and the Council to identify and support children and families at risk early, quickly and more effectively. Explore here the interventions:
1. Partner Information Portal
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for secure and ethical sharing of data between the Council and primary schools
which enables schools to quickly navigate services available in the borough and identify appropriate support for families
3. Feedback and Handover
Process - coming soon -
which enables services to give feedback to schools for referrals made, and redirects them to other, more appropriate services